Frequently Asked Questions and Help Center

My PlanetBox latch got damaged and now it’s a little loose – can I fix it?

Last Updated: May 20, 2019 07:45PM PDT
Your latch can be tightened rather simply. You can place your PlanetBox on a firm surface, and open the latch. Then put your thumbs on either side of the top of the latch, and give it a firm push towards the box (away from you).

Test the latch now by opening and closing it to see if it is now tight enough. If not, try again a little harder this time. It requires a small but hard push to move the latch wire ever so slightly, but that’s all that is needed to tighten it up. 

Here's a quick video showing you how:

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