Frequently Asked Questions and Help Center


  • What is your return policy?

    We stand by every product we ship. If you are not pleased and excited by your new PlanetBox, you can return yo...

    Mar 27, 2017 12:59PM PDT
  • Do you offer a warranty?

    By taking care of your PlanetBox products, you can expect years of dependable service. PlanetBox warrants Plan...

    Mar 15, 2018 09:51AM PDT
  • How do I begin the Warranty Process?

    To begin the warranty process, if the replacement request is determined to be within one year of purchase for ...

    Sep 05, 2018 07:53PM PDT

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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