Frequently Asked Questions and Help Center


  • Are PlanetBox products patented?

    Our products are protected by US patents 8,328,034, D616,258 and D655,988. More patents are pending both in th...

    Jun 28, 2016 11:50AM PDT
  • What is your Privacy Policy?

    We may send you emails occasionally with important new information about our products. If you don’t want to re...

    Jun 05, 2013 12:29PM PDT
  • Where are your products made?

    Our products are designed by us, and made for us by long-standing manufacturing partners in China. Our IcePack...

    Jan 12, 2018 06:38PM PST
  • Have a question not listed here? Or a comment?

    We absolutely love to hear ALL your suggestions and comments! At PlanetBox we value and DO listen to our custo...

    Jun 16, 2016 03:58PM PDT
  • Cancellation and Change Request Policy

    At this time we are unable to change, edit, or modify orders. All orders are final. Once a shipping...

    Apr 23, 2019 03:59PM PDT

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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