Frequently Asked Questions and Help Center

Cancellation and Change Request Policy

Last Updated: Apr 23, 2019 03:59PM PDT

At this time we are unable to change, edit, or modify orders.  All orders are final.  
 
Once a shipping label is printed, you will receive a confirmation message with tracking information.   If you no longer want the order, please refuse the package and it will be shipped back to us.  Once we receive it, we will issue you a full refund for your purchase amount.   Refunds will only be applied to the original payment source.  
 
If you keep your package, open it and want to return any item, please contact us at info@planetbox.com and we will send you return instructions.  The customer is responsible for return shipping charges.  Returns will be accepted within 30 days of receipt and must include a Return Authorization Number. 

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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