Frequently Asked Questions and Help Center

How do I begin the Warranty Process?

Last Updated: Sep 05, 2018 07:53PM PDT

To begin the warranty process, if the replacement request is determined to be within one year of purchase for soft goods and five years from date of purchase for stainless steel goods, the following information must be provided to Customer Service at info@planetbox.com: 

  • Order must be verified from PlanetBox.com or Amazon.com.   If the order was purchased from a retail partner within the United States or Canada, a photo of the receipt which includes date of purchase must be provided.   (Warranty issues for Items purchased from outside US or Canada should be directed to store where purchase was made.)
  • Picture of the entire item.
  • Picture of the defect (this can be included in the image above if defect is visible in the photo.)
  • Picture of the Lot number on tag inside bag or the number on the bottom of the stainless steel item
  • Full address where the replacement item should be delivered.  

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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