We are very sorry to hear and see that the metal rod in the hinge on the back of your PlanetBox is loose!
Thankfully, we have an easy fix for this problem. We have attached some simple directions, with pictures, to show you how to fix this. Of course, if these instructions are not helpful to you, please let us know.
We like to recommend that people try fixing small issues with their PlanetBox first, as this is the fastest, easiest, and most eco way to get your PlanetBox back in working order.
- Email Us
For General Questions and Help Ordering Our Products:
Please feel free to email us at firstname.lastname@example.org and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)
For Quality Control Issues (if you are having an issue with your PlanetBox product):
Please email us at email@example.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.
For Media Inquires:
Please email us at firstname.lastname@example.org with "media inquiry" in the subject line and the appropriate person will get back to you shortly.
For Wholesale Inquires:
Please email us at email@example.com