Although the ColdKit is designed to prevent puncturing, it is possible that it may tear with rough usage. The IcePack is filled with purified water, so it is safe if punctured by chance.
There are 8 small squares on the IcePack. If one square is punctured the other squares will remain unaffected and you can continue to use the IcePack.
We recommend treating the ColdKit with extra care to prevent ripping and puncturing, especially when it is not frozen.
- Email Us
For General Questions and Help Ordering Our Products:
Please feel free to email us at email@example.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)
For Quality Control Issues (if you are having an issue with your PlanetBox product):
Please email us at firstname.lastname@example.org. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.
For Media Inquires:
Please email us at email@example.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.
For Wholesale Inquires:
Please email us at firstname.lastname@example.org