Frequently Asked Questions and Help Center

How do you use your ColdKit?

Last Updated: Nov 30, 2016 11:38AM PST
Your ColdKit is designed to be frozen and placed inside the Carry Bag to help keep your foods cool until lunchtime.   Although the ColdKit is designed to prevent puncturing, it is possible that it may tear.   The IcePack is filled with purified water, so it is safe if punctured by chance.  

There are 8 small squares on the IcePack.  If one square is punctured the other squares will remain unaffected and you can continue to use the IcePack.   Here are some useful tips in using your ColdKit -

1) You should freeze the ColdKit overnight before using – and you should freeze the IcePack with the fabric Sleeve on.

2) Remove the ColdKit from the Carry Bag as soon as it comes home to prevent excess moisture inside the Carry Bag.

3) Wash the Sleeve intermittently to keep it clean – remove the IcePack and launder the Sleeve by hand or in your washing machine.

4) Make sure to thoroughly dry the Sleeve before using again.

5) Wipe clean the IcePack as needed.

6) We recommend treating the IcePack with extra care to prevent ripping and puncturing, especially when it is not frozen.

For more information on our lunch packing systems and what to expect, check out our video:

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