Frequently Asked Questions and Help Center

What is your Privacy Policy?

Last Updated: Jun 05, 2013 12:29PM PDT
We may send you emails occasionally with important new information about our products. If you don’t want to receive them, you can unsubscribe easily at any time. We will never share or sell your contact information to others to be used for marketing purposes. For more information, our Privacy Policy is located at the bottom of our checkout page.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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