Frequently Asked Questions and Help Center

Do you offer a discount for group orders?

Last Updated: Aug 03, 2017 04:25PM PDT
If your school's families would like to place an order together,  we offer a 10% discount on group orders placed for $500.00 of products, excluding shipping and taxes.  

On the second page of our checkout process you will be prompted to enter the code "GROUP" to receive your discount.  Click APPLY and you will see the 10% discount. 

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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