Frequently Asked Questions and Help Center

Where can I purchase your products?

Last Updated: Mar 27, 2018 09:56AM PDT
You can find the full selection of our products on our website at, which is the best way to order from us.  We also offer a selection of our products on

You can also see a list of current independent brick and mortar stores that carry a selection of our products in their stores only, not online, at:


Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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