Frequently Asked Questions and Help Center

Do you ship overseas/Will I be charged extra duties or taxes?

Last Updated: Aug 03, 2018 11:52AM PDT
We ship all over the globe!  

Carriers we use: For most orders you will have a choice between shipping USPS or FedEx.

Costs: Shipping costs vary depending on what you are ordering and where the package is being shipped to.  You can view the shipping charges for your order in your shopping cart before you purchase and finalize your order.  All costs are shown in US dollars. 

How long until my order leaves your warehouse?  From the date you place an order, it typically takes us 3 to 6 days to pack and ship it from our warehouse in California.   Our business days are Monday through Friday.  You will receive an email with your shipment's tracking information once your package leaves our warehouse. 

How long will the order be in transit? USPS and FedEx give estimates for transit time.  Most tracking information will include an expected delivery date, which is not a guaranteed delivery date – just an estimated delivery time. 

Domestic Shipping Services
Shipping Service Estimated Transit Time
FedEx 3 day Express Saver 3 business days
FedEx 2 day 2 business days
USPS First Class Mail 2-3 business days
USPS Priority Mail 2-3 business days
International Shipping Services
Shipping Service Estimated Transit Time – subject to customs delays.
FedEx Int’l Economy 4-6 business days
FedEx Int’l Priority 1-3 business days
USPS Int’l First Class Mail 7–21 business days
USPS Int’l Priority Mail 6-10 business days
I’m outside the US – what can I expect? Duties/taxes/VAT are taxes levied on imports by the customs authorities of your country to raise revenue.   It is not a shipping charge, but it is a tax on the items purchased. Whether your local government decides to charge you extra for duties, taxes or any other additional customs charges is entirely done at their discretion.  Some international customers report that they have been charged extra, and some report that they do not have to pay extra.  How much extra seems to depend on where you live and what/how much you order. We have no control over whether your local customs officials charge you extra, and as such we bear no responsibly for these charges – you, the recipient, will need to pay them. FedEx or your local Post Office may try to call you to collect duty/VAT over the phone before they deliver your package, or they may send you a bill for the duty/VAT after they deliver your package. 

*Please note that ONLY the FedEx Int'l Economy option for Canadian destinations will include the duty/tax fees.

Contact Us

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  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

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    Please email us at
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