Frequently Asked Questions and Help Center

Why does your product cost what it does?

Last Updated: Apr 25, 2017 09:16AM PDT
Most of us are used to the low cost of buying things made out of plastic and designed to be used and thrown away fairly quickly. Our product is different. We use a high quality, expensive material and our products are intricately engineered to function well over time. All this costs more than the disposable items we are too used to consuming.

We realize that our products can be a significant investment for many families. As you know, this is something that you and your child can use every weekday for years to come. It is a high quality product that is not cheap to produce.

Our sincere hope is that people will find the investment worth it for their family.  But don’t take our word for it!  See our Facebook page for opinions from real users on whether PlanetBox was worth the investment for their family.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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