Frequently Asked Questions and Help Center

How do I clean your bags?

Last Updated: Oct 05, 2018 09:57AM PDT

Here are some helpful tips and recommendations on cleaning the bags:

You should wash your bag regularly by either spot cleaning or hand washing it with soap and water. You can fully submerge all of our bags in warm soapy water but make sure to air dry thoroughly with the bag open.  Here is short video showing you how to clean your Carry Bag:

Also, you may find it helpful to see some advice from our customers about cleaning techniques that worked well:

1)  There has been success with washing bags in the dishwasher.

2)  Putting the bag in a lingerie bag on a gentle cycle in the washing machine can work well.   However, officially, we can't recommend using your washing machine because there are some models where the bag can get caught in the machine and damaged.   Machine washing or drying will void your warranty if the bag gets damaged.

3)  You can wash the bag by soaking it in a shallow tub with some liquid detergent or liquid soap and then add one cup of vinegar and one half cup of baking soda.   Let the bag soak for 30 minutes and then scrub it if needed, rinse and hang to dry.

Please know that smells, mold and staining are not covered under our warranty, as they are not considered manufacturer defects.


Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found