Frequently Asked Questions and Help Center


  • How do I open it?

    Your BottleRocket is designed with a unique latch that makes it simple for little hands to open and lock tight...

    Jun 16, 2016 01:05PM PDT
  • How do you attach the base?

    Align the dots of the Base to the grooves on the Flask. Push the base on and carefully twist 15 degrees until ...

    Nov 11, 2014 09:36AM PST
  • How do I assemble it?

    To assemble the BottleRocket pull the front edge of the spout up and align the notch to the cap assembly. Pres...

    Nov 11, 2014 09:36AM PST
  • How to disassemble the BottleRocket?

    To disassemble the BottleRocket push the Spout down and pull the Spout Seal out of Cap. To see this in action,...

    Jun 16, 2016 01:07PM PDT
  • Does BottleRocket keep warm liquids warm?

    BottleRocket is double-walled and vacuum insulated, which means it can keep your warm drink warm. We do not r...

    Jun 16, 2016 01:17PM PDT
  • How long will it keep my drink cold?

    The double-walled and vacuum-insulated design will keep your beverage cold for up to 12 hours.

    Jun 16, 2016 01:08PM PDT
  • What kinds of materials is the BottleRocket made out of?

    Your BottleRocket is made out of three materials: 18/8 high-quality, food-grade stainless steel for the bottle...

    Jun 16, 2016 01:08PM PDT
  • Is it BPA free?

    Yes! All materials are independently certified to be free of BPA, lead and phthalates.

    Jun 16, 2016 01:09PM PDT
  • How do I clean it? Is it dishwasher safe?

    Yes, it is dishwasher safe! Unlike other bottles, ours is designed so that all parts can get thoroughly clean...

    Jun 16, 2016 01:09PM PDT
  • What types of cleaners can I use on it?

    When cleaning, use warm soapy water. Do not use cleaners containing bleach, chlorine, abrasives, or other hars...

    Jun 16, 2016 01:09PM PDT

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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