Frequently Asked Questions and Help Center

Information about international shipping via FedEx

Last Updated: Jun 27, 2016 04:41PM PDT

I live outside the USA and my package is being delivered via FedEx Int’l Delivery, and I have questions/concerns about it. 
 
If you want to customize your delivery to fit your schedule, you can either contact FedEx by phone, email them through an online form, or sign up for their “FedEx Delivery Manager” online system. 
 
 
TO SIGN UP FOR FEDEX ONLINE DELIVERY MANAGER:
 
http://www.fedex.com/us/delivery/
With this system you, the customer, can have your package held at a FedEx location, provide delivery instructions, request a vacation hold, customize your delivery time, have them deliver to another address, and more.  You will have to create an account to access this system.
 
 
TO CONTACT FEDEX BY PHONE OR EMAIL IN SPECIFIC COUNTRIES:
 
 
FedEx Canada
1.800.GoFedEx 1.800.463.3339 
TTY: 1.800.238.4461
24 hours a day, 7 days a week
https://www.fedex.com/ca_english/contact
 
 
FedEx Australia
13 26 10
Calling from outside Australia, please dial 61-13-26-10
Monday through Friday from 08:00 hrs to 22:00 hrs
Saturday from 08:00 hrs to 16:00 hrs
Sunday: No Service
https://www.fedex.com/au/contact/writefedex.html
 
 
FedEx New Zealand
0800-733-339 (Toll-free)
Calling from outside New Zealand dial 649-2-565-382
Monday through Friday: 08:00 hrs to Midnight 
Saturday: 08:00 hrs to 18:00 hrs 
Sunday: No service
https://www.fedex.com/nz/contact/writefedex.html
 
 
FedEx UK
Customer Service: 03456 07 08 09 
Our team is available Monday to Friday from 07:30 to 19:30.
Calling from outside the UK please dial +44 24 76 706 660.
https://www.fedex.com/gb/contact/writefedex.html

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