Frequently Asked Questions and Help Center

What are the new features of the updated Carry Bag:

Last Updated: Jul 28, 2015 08:25AM PDT
We have recently updated our Carry Bag designs. The latest design has the following features:
  • Fun, new and vibrant colors and patterns
  • A larger pocket on the front to fit your snacks
  • Updated and stronger zipper pulls
  • Clip on the side to attach your keys
  • Handle is attached to the back for easy carrying
  • All Carry Bags Sleeves have all been independently certified to be safe from lead, phthalates, BPA, and other harmful chemicals.
  • The inside is made of coated PEVA for easy wipe down cleaning.

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  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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