Frequently Asked Questions and Help Center

Fixing the hinge

Last Updated: Nov 29, 2016 03:50PM PST
We are very sorry to hear and see that the hinge pin is loose on your PlanetBox!

Thankfully, we have an easy fix for this problem.  We have attached some simple directions, with pictures, to show you how to fix this.   Of course, if these instructions are not helpful to you, please let us know.  

We like to recommend that people try fixing small issues with their PlanetBox first, as this is the fastest, easiest, and most eco way to get your PlanetBox back in working order. 

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

5518a9901bdbcaeff9b4fb4b6c32d9cd@planetbox.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete