Frequently Asked Questions and Help Center

How do you attach the base?

Last Updated: Feb 03, 2017 02:20PM PST
Align the dots of the Base to the grooves on the Flask. Push the base on and carefully twist 15 degrees until it locks into place. The base is intended to and should stay attached to the Flask. Once you attach the base you should not take it off for cleaning - the Bottle can and should be cleaned with the base attached.  

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found