Frequently Asked Questions and Help Center

Do you offer gift cards? I'm shopping for someone else and am not sure what they would like...

Last Updated: Aug 29, 2016 11:09PM PDT
Yes, we offer gift cards!  Give the gift of choice with a PlanetBox Gift Card. Gift cards are delivered to you by email and contain instructions on how to redeem them at checkout.  They can be purchased in the amount of $10, $25, $50 or $100. 

How do I purchase a gift card? You can find "Gift Card" under our “All Products’ tab.  Or here is the direct link:
 
http://www.planetbox.com/products/gift-card-1
 
Choose the amount of your gift card ($10, $25, $50 or $100), and add it to your cart.  You will receive an email with a link to the gift card.  Simply forward that link to the person you are giving it to, and they will be able to use it for their PlanetBox purchases.

Are there processing fees?

No - our gift cards have no additional processing fees.
Can I purchase a gift card as part of an order for other items? Yes – and you will not be charged additional shipping on gift cards. 

Can I send the gift card directly to the person I want to give it to?

The software is set up to send the email link to you, the purchaser.  Then you can forward it to the person you want to give it to.
What if the order total is more than the amount on the gift card?  Gift cards can be used to pay for part of the total purchase.  The gift card amount will be subtracted from the total and the purchaser can pay just for the remaining balance.  For example, say you have a $50 gift card, and your order total is $75.  The $50 gets subtracted from the $75 total, and you pay the remaining $25 with PayPal, credit card or check.

What if the order total is less than the amount on the gift card? 

You do not have to use the entire amount of the gift card in one purchase - you can leave a balance on the gift card for future purchases.  For example, say you have a $100 gift card, and your order total is $75.  The $75 gets subtracted from the $100 total, and the remaining $25 is left on the gift card for future purchases.
Where is the gift card code entered?  When in the checkout process, you will be prompted to enter the gift card on the second page of the checkout, under “Payment Method”

I've lost the email with the gift card code - can you send it to me again? Yes - just email us at info@planetbox.com and we can resend the email with the link to the gift card. 
 

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

5518a9901bdbcaeff9b4fb4b6c32d9cd@planetbox.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete