By taking care of your PlanetBox products, you can expect years of dependable service. 3rd Stone Design warrants PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase, and other PlanetBox products (Carry Bags, Magnets, Satellite Dish, BottleRocket plastic cap and spout parts) to be free from defects in material or workmanship for a period of 1 year from the date of original purchase. ColdKits are warranted against manufacturer defect within the first 15 days of use.
Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading/scratching are not covered. Scuffing, scratching, staining, and small tears are considered normal wear and are not grounds for a warranty replacement. Breakage that results from dropping the Satellite Dish is not grounds for a warranty replacement. 3rd Stone Design’s sole obligation under this warranty and any implied warranty is limited to the repair or replacement, at 3rd Stone Design’s option, of any component that fails to conform to this warranty.
Items purchased from businesses other than www.PlanetBox.com or PlanetBox’s Seller Website on Amazon.com are subject to the warranty policy of the seller only. 3rd Stone Design cannot offer warranty replacements of custom designed items from other sellers. Customers should contact the business from whom they purchased their product with issues or questions directly.