Frequently Asked Questions and Help Center

Do you offer a warranty?

Last Updated: May 09, 2017 01:06PM PDT

By taking care of your PlanetBox products, you can expect years of dependable service. PlanetBox warrants PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase, and other PlanetBox products (Carry Bags, Magnets, Satellite Dish, BottleRocket plastic cap and spout parts) to be free from defects in material or workmanship for a period of 1 year from the date of original purchase. ColdKits are warranted against manufacturer defect within the first 15 days of use.

Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading/scratching are not covered. Scuffing, scratching, staining, and small tears are considered normal wear and are not grounds for a warranty replacement. Breakage that results from dropping the Satellite Dish is not grounds for a warranty replacement. PlanetBox’s sole obligation under this warranty and any implied warranty is limited to the repair or replacement, at PlanetBox’s option, of any component that fails to conform to this warranty.

Customers who purchased their items from PlanetBox.com or PlanetBox’s Seller Website on Amazon.com should contact us at info@planetbox.com regarding any warranty concern.  

Customers who purchased their items from a retail store located in the US or Canada should also contact us at info@planetbox.com regarding any warranty concern.  

Customers who purchased their items from a retail store located anywhere OUTSIDE the US or Canada should directly contact that business with any warranty concern.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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