Frequently Asked Questions and Help Center

Do you offer a warranty?

Last Updated: Jun 16, 2016 01:05PM PDT

By taking care of your PlanetBox products, you can expect years of dependable service. 3rd Stone Design warrants PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase, and other PlanetBox products (Carry Bags, Magnets, Satellite Dish, BottleRocket plastic cap and spout parts) to be free from defects in material or workmanship for a period of 1 year from the date of original purchase. ColdKits are warranted against manufacturer defect within the first 15 days of use.

Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading/scratching are not covered. Scuffing, scratching, staining, and small tears are considered normal wear and are not grounds for a warranty replacement. Breakage that results from dropping the Satellite Dish is not grounds for a warranty replacement. 3rd Stone Design’s sole obligation under this warranty and any implied warranty is limited to the repair or replacement, at 3rd Stone Design’s option, of any component that fails to conform to this warranty.

Items purchased from businesses other than www.PlanetBox.com or PlanetBox’s Seller Website on Amazon.com are subject to the warranty policy of the seller only. 3rd Stone Design cannot offer warranty replacements of custom designed items from other sellers. Customers should contact the business from whom they purchased their product with issues or questions directly.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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