Frequently Asked Questions and Help Center

Where are your products made?

Last Updated: Feb 05, 2014 05:33PM PST
Our products are designed by us, and made for us by long-standing manufacturing partners in China. Our IcePacks are made in the USA.  When we started our company, we did an extensive search domestically in the USA for suppliers who could manufacture our product. We were unable to locate manufacturing partners within the USA who could meet our needs. The one domestic manufacturer who was willing to partner with us would have charged us a rate that meant we would have to sell the PlanetBox for $300 a piece!

We share many of our customer’s concerns about working conditions abroad, and we work to make sure that the suppliers we choose to partner with provide ethical treatment to their employees and the environment. We visit our manufacturing partners regularly, ourselves, and we have our products independently tested to ensure that the materials we specify to be used in our products are indeed the materials that are used, and that they are safe materials.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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