Frequently Asked Questions and Help Center

I am a retailer and I would like to stock your products. What should I do?

Last Updated: Aug 05, 2014 10:05AM PDT
Hello and thank you for writing to us at PlanetBox.  We appreciate your interest in carrying our products in your store.  We are a small company with limited resources in terms of wholesale distribution - we do all the order fulfillment ourselves and don't currently work with any distributors.  So unfortunately we just don't have the internal capacity right at this moment to add new accounts.  Please know that this is nothing personal against your store - we just want to make sure that we don't overextend our capabilities and inventory.  We are sorry if this is a disappointment.  

We will keep your contact information and be in touch in the future as our capacity to add new accounts grows.   Thank you for your understanding, and we look forward to being in touch in the future.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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