Frequently Asked Questions and Help Center

How much will shipping cost, how do you mail your packages, and how long will it take to get to me?

Last Updated: Nov 15, 2017 03:57PM PST
Carriers we use: For most orders you will have a choice between shipping USPS or FedEx.


Costs: Shipping costs vary depending on what you are ordering and where the package is being shipped to.  You can view the shipping charges for your order in your shopping cart before you purchase and finalize your order.  All costs are shown in US dollars. 


We are currently offering free 3 day FedEx Express Saver to addresses in the Continental U.S. Continental US is defined as all the 48 contiguous US states, which excludes Hawaii and Alaska. We are only offering Free Shipping on the places that FedEx Express Saver delivers to - which does NOT include Hawaii, Alaska, APO address, or PO Boxes.  $100 of product must be in your cart, which does not include any taxes.


How long until my order leaves your warehouse?

We strive to ship your order within 1-4 business days of placing your order. Most days we are moving super-fast and ship the same day. Sometimes, during busy times, it may take a little longer.  You will receive an email with your tracking information once your order has been shipped. 


How long will the order be in transit?

USPS and FedEx give estimates for transit time.  Most tracking information will include an expected delivery date, which is not a guaranteed delivery date – just an estimated delivery time.    Please know that FedEx does not ship on weekends or holidays.  


Domestic Shipping Services
Shipping Service Estimated Transit Time
FedEx 3 day Express Saver 3 business days
FedEx 2 day 2 business days
USPS First Class Mail 2-3 business days
USPS Priority Mail 2-3 business days
 
International Shipping Services
Shipping Service Estimated Transit Time – subject to customs delays.
FedEx Int’l Economy 4-6 business days
FedEx Int’l Priority 1-3 business days
USPS Int’l First Class Mail 7–21 business days
USPS Int’l Priority Mail 6-10 business days
 

I’m outside the US – what can I expect?


Duties/taxes/VAT are taxes levied on imports by the customs authorities of your country to raise revenue.    The taxes are not included in the shipping charge that you pay to us.  The  taxes are not paid through our website unless you are shipping to Canada and choose our FedEx option.


We have no control over whether your local customs officials charge you for duty/VAT and as such we bear no responsibly for these charges – you, the recipient, will need to pay them.  FedEx or your local Post Office may try to call you to collect duty/VAT over the phone before they deliver your package, or they may send you a bill for the duty/VAT after they deliver your package.


(Please note that ONLY the FedEx Int'l Economy option for Canadian destinations will include the duty/tax fees during checkout.)

 

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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