Frequently Asked Questions and Help Center

Can I pay by check?

Last Updated: Jun 16, 2016 01:14PM PDT

You can choose “Pay by Check” in our Shopping Cart. Please make your check payable to “PlanetBox LLC”  and mail your check to:

3rd Stone Design, Inc
30 Castro Avenue
San Rafael, CA 94901

Please note that checks must be written for the appropriate amount in US Dollars, not foreign currency.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at
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