Frequently Asked Questions and Help Center

How do I clean your bags?

Last Updated: Dec 29, 2016 06:34PM PST

You should wash your bag regularly by either spot cleaning or hand washing it with soap and water. You can fully submerge all of our bags in warm soapy water but make sure to air dry thoroughly with the bag open. We do not treat our bags with stain-resistant coatings, as those can be quite toxic.  Here is short video showing you how to clean your Carry Bag:

Also, we have heard the following advice from customers:

1)  There has been success with washing bags in the dishwasher.

2)  Putting the bag 
in a lingerie bag on a gentle cycle in the washing machine can work well.   However, officially, we can't recommend using your washing machine because there are some models where the bag can get caught in the machine and damaged.   Machine washing or drying will void your warranty if the bag gets damaged.

3)  You can wash the bag by so
aking it in a shallow tub with some liquid detergent or liquid soap and then add one cup of vinegar and one half cup of baking soda.   Let the bag soak for 30 minutes and then scrub it if needed, rinse and hang to dry.

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    Please email us at Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

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