Frequently Asked Questions and Help Center

Should I take the Magnets off before I clean my PlanetBox?

Last Updated: Nov 30, 2016 11:37AM PST
Yes!  Always take off the magnets before cleaning your PlanetBox.  Try storing the magnets on the refrigerator until your PlanetBox is clean and completely dry.  And no worries, the Magnets are optional so use them only when you wish.  


If you do choose to use the magnets, they are designed to be used on the top of your PlanetBox lid.   Please do not put them on the inside of the lid and next to your food.   The magnets are not designed to get wet or to come in contact with foods.  

For more information on our lunch packing systems and what to expect, check out our video: https://www.youtube.com/watch?v=mhKDMbZq918

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  • For General Questions and Help Ordering Our Products:
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    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

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