Frequently Asked Questions and Help Center

Are all your products tested to be safe from lead, phthalates, PVC, BPA and other toxic chemicals?

Last Updated: Feb 03, 2017 11:52AM PST
Our products are independently tested by certified laboratories to be safe from lead, phthalates, PVC, BPA, and other toxic chemicals. We source our materials very carefully, and the very reason we created our products was to offer a non-toxic way to pack lunches.

Contact Us

  • Email Us
  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

    For Media Inquires:
    Please email us at info@planetbox.com with "media inquiry" in the subject line and the appropriate person will get back to you shortly.

    For Wholesale Inquires:
    Please email us at wholesale@planetbox.com

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