Frequently Asked Questions and Help Center

Will food packed inside the PlanetBox spill or drip into another compartment or out the sides when it is carried and stored on its side? What about packing fruits that might leak some juice?

Last Updated: Apr 27, 2017 10:03AM PDT
PlanetBox is designed to keep foods from “touching each other.”  When you close your PlanetBox, the top and the bottom meet so that foods will not co-mingle, even when carried and stored on its side.


PlanetBox is not designed to be leak proof for liquids.  The seal on the PlanetBox itself is not designed to hold wet, messy foods like yogurt, dips, and applesauce.    We created the Big, Little, and Tall Dippers and the Satellite Dish to use for foods such as these.


The original Dippers with the stainless steel bottom and top have a silicone rubber seal in the lid that engages when placed inside the PlanetBox to create a tight seal and keep the Dipper from leaking.  The Dippers with the stainless steel bottom and green silicone lid are designed to be leak-proof without a silicone rubber seal.  Any foods that are wet or messy need to be put into a Dipper or glass Satellite Dish. 


Here is some information about how to pack messy foods such as fruits -

When packing fruits, the majority work just fine packed directly in your PlanetBox.  In our months of testing we have found that most cut up fruits will not create enough juice for there to be any spilling.  However, some fruits can be rather juicy – especially melons and citrus.  We have found that if you cut and pack these fruits the night before, they can create a lot of juice that can leak if put directly in the PlanetBox.  Therefore, we recommend cutting and packing these fruits in the morning (they make a lot less juice that way), or,  you can blot the fruit in the morning with a towel to absorb the extra juice. You can also pack them in the Big or Little Dipper (the Rover only), Tall Dipper (Launch or Shuttle only) or the Satellite Dish (the Launch only).


It may be helpful to you to watch some short videos about how to use our systems.  If you are interested in seeing them, they can be found on our YouTube Channel here, https://www.youtube.com/watch?v=mhKDMbZq918


We hope that this information is helpful to you in learning more about our systems.

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  • For General Questions and Help Ordering Our Products:
    Please feel free to email us at info@planetbox.com and we will reply just as soon as we can. If you would rather call our call center for assistance, you can reach us at (844) 752-6388 (Planet8)

    For Quality Control Issues (if you are having an issue with your PlanetBox product):
    Please email us at info@planetbox.com. Please describe your question or concern, include any pictures you can take to demonstrate the issue, and our quality control team with get back to you shortly. Email is the BEST way to contact us about quality issues as we can find your order by your email address and quickly resolve your issue.

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